Shipping Policy for burnttoast.uk
This Shipping Policy outlines how we handle the processing, dispatch, and delivery of orders placed through burnttoast.uk. We strive to ensure you receive your order on time and in excellent condition, using Royal Mail for all UK shipments.
Order Processing
•Order Confirmation: Once you place an order, you will receive an email confirmation acknowledging the receipt of your order.
•Processing Time: Orders are typically processed within 1-2 business days. Orders placed during weekends or public holidays will be processed on the next available business day.
•Processing Time Custom Orders: Orders are typically processed within 2-4 business days. Orders placed during weekends or public holidays will be processed on the next available business day.
•Notification: You will receive a dispatch email as soon as your order leaves our warehouse. This email will include Royal Mail tracking details when applicable.
Shipping Methods & Rates
•Carrier: We exclusively use Royal Mail for shipping across the United Kingdom.
• Standard Delivery:
•Estimated delivery time is typically 3-5 business days from dispatch, depending on your location within the UK.
•Royal Mail offers a reliable standard service which is the default option during checkout.
• Royal Mail Special Delivery (Optional):
•For time-critical shipments, you may choose to upgrade to Royal Mail Special Delivery. This service offers next-day delivery (subject to cutoff times) and additional tracking and insurance.
•Shipping costs for Special Delivery will be calculated during the checkout process.
• Shipping Charges:
•Standard shipping fees are calculated based on weight, dimensions, and destination.
•For orders meeting certain criteria (such as minimum purchase thresholds), we may offer free standard delivery. Please see our Promotions and Offers page for current details.
Delivery & Tracking
• Tracking Information:
•A tracking number provided by Royal Mail will be shared with you in your shipment confirmation. You can use this number to track your order on Royal Mail’s website.
•Please allow up to 24 hours from dispatch for the tracking information to be updated.
• Delivery Times:
•Estimated delivery times are provided as a guideline and may vary due to unforeseen circumstances (e.g., weather disruptions, local postal delays).
•If your package appears to be delayed or misplaced, please contact our customer service team with your tracking reference and order details.
Special Considerations
• Incorrect Address:
•Please ensure that your shipping address is complete and accurate. We are not responsible for delays or misdelivery due to incorrect or incomplete address information provided by the customer.
• Unavailable Delivery:
•In the rare event that Royal Mail is unable to deliver your order (e.g., no one available to receive the delivery), the package will be returned to our facility. We will then contact you to arrange for re-delivery or cancellation of the order, subject to additional delivery charges if applicable.
• International Shipments:
•At this time, burnttoast.uk primarily ships within the United Kingdom. For any international shipping requests, please contact us directly for custom arrangements and pricing.
Returns & Exchanges
•Our returns and exchanges policy is separate from our shipping policy. Please review our Returns Policy for detailed information on how to return an item.
•Note: Customers are responsible for return postage unless the item received was damaged or not as described.
Policy Updates
•We reserve the right to modify or update this Shipping Policy at any time. Any changes will be posted on this page and will be effective immediately upon posting.
•Please review our Shipping Policy periodically to stay informed about any changes.
Contact Us
For any questions regarding your shipment or this Shipping Policy, please contact our customer service team at:
•Email: support@burnttoast.uk