Privacy Policy for Burnt Toast UK
Effective Date: [Insert Date]
Website: https://burnttoast.uk
Contact: hello@burnttoast.uk
1. Who We Are
Burnt Toast UK is a small business offering custom laser-engraved products through our online store powered by WooCommerce (WordPress). We are committed to protecting your privacy and handling your data responsibly.
2. What Personal Data We Collect and Why
When you shop with us, we collect the following data:
2.1. While Browsing
•IP address
•Browser details
•Pages visited
•Cookies and session data (see Section 5)
This helps us improve site functionality and user experience.
2.2. While Purchasing
•Name
•Billing and shipping address
•Email address
•Phone number (if provided)
•Order details (products, custom engraving requests)
Payment Details:
We never store your card information. Payments are securely processed via:
• Stripe
• PayPal
Their privacy policies apply respectively.
2.3. When You Create an Account
•Username and password (hashed)
•Order history
•Saved addresses
This is optional but useful for repeat customers.
2.4. Contact Forms & Email
When you contact us via the site or email, we store your message to provide support.
3. How We Use Your Data
We use your data to:
•Process and ship your order
•Communicate order status
•Provide customer service
•Handle returns/refunds
•Improve our website and services
•Send occasional promotional emails (only if you’ve opted in)
4. Who We Share Your Data With
We share data with trusted third parties only when necessary:
•Payment Processors (e.g., Stripe, PayPal)
•Shipping Providers (e.g., Royal Mail, Evri)
•Website Hosting & Security (e.g., Cloudflare, hosting provider)
•Analytics Tools (e.g., Google Analytics, Jetpack Stats)
•WooCommerce Extensions used for functionality like reviews, tax calculation, or emails
All third parties comply with data protection laws and are only given data relevant to their role.
5. Cookies
Our site uses cookies to:
•Keep track of your cart
•Save login details
•Improve performance and analytics
You can control or delete cookies via your browser settings.
More details: [Link to Cookie Policy if you have one]
6. Data Retention
We retain:
•Order data: 6 years (for tax/legal purposes)
•User accounts: Until deleted by the user
•Contact form messages: 12 months
•Analytics data: As per Google/WooCommerce Analytics retention policies
7. Your Rights (UK GDPR)
You have the right to:
•Access the data we hold about you
•Correct or delete your data
•Object to or restrict processing
•Request data portability
•Withdraw consent at any time
To exercise your rights, contact hello@burnttoast.uk
8. How We Protect Your Data
•SSL encryption on all data transfers
•Secure WordPress and WooCommerce setup
•Regular updates and security monitoring
•Access limited to trusted personnel
9. Policy Updates
We may update this policy occasionally. Changes will be posted on this page with an updated date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please get in touch:
Burnt Toast UK
Email: hello@burnttoast.uk
Website: https://burnttoast.uk