FAQ.
The essentials about one-off pieces, commissions, care and delivery. Final launch terms will be confirmed before orders open.
Are the pieces genuinely one-off?
Each listed studio piece is finished individually. Even where a similar model exists elsewhere, the Burnt Toast preparation, colour, weathering and presentation are unique to that piece.
Are these toys?
No. They are display collectibles intended for adult collectors. They may include delicate details and are not designed for play or for young children.
What size is each model?
Exact dimensions will be added to every product before launch. Until then, please treat the current pages as a private collection preview.
Can I request a different colourway?
For an existing finished piece, usually not—the finish is part of its identity. A new colour direction can be discussed as a separate commission.
How do commissions work?
Send the idea, approximate size, references, deadline and budget range. The workshop will confirm feasibility and provide a written quote before any work begins.
How long does a commission take?
Lead time depends on preparation, complexity and the current workshop schedule. A realistic timeframe will be included with the quote.
How will my piece be delivered?
Each piece will be assessed individually for secure packing. Available delivery, collection and insurance options will be confirmed before payment.
What if a piece arrives damaged?
Keep all packaging, photograph the box and piece immediately, and contact the workshop as soon as possible. The final launch policy will explain the reporting window and resolution process.
How should I care for it?
Display indoors, away from direct sunlight, heat, moisture and high-traffic edges. Dust gently with a soft, clean brush and avoid household cleaning products.
Will sold pieces remain visible?
Yes. Sold work may move into The Vault as part of the permanent studio archive, while being clearly marked unavailable.